This page explains what information Trace Ticker collects, how that information is used, when it may be shared, and how users can contact support about privacy-related questions or requests.
Trace Ticker may collect account and profile details, contact information, account preferences, subscription records, product activity, support submissions, attachments, and security-related information needed to operate the service.
We use information to provide and maintain the platform, authenticate users, process subscriptions, respond to requests, improve reliability, protect accounts, and investigate abuse, fraud, or misuse.
We may process sign-in status, session information, IP address, user agent, timestamps, and related security metadata to keep accounts available and help detect suspicious activity. Passwords and recovery codes are not stored in plaintext after issuance.
Payment and subscription activity may involve billing providers that process payment details on our behalf. Trace Ticker may store limited billing records such as plan, subscription status, billing period dates, and provider reference information.
If you submit feedback, bug reports, data requests, or support messages, we may store the contents of those submissions, related replies, and any files or images you choose to attach.
Trace Ticker may use browser storage and similar local device features to remember preferences, interface state, sorting choices, and certain workflow settings. Clearing browser storage may remove saved local preferences or locally stored history.
We may share information with service providers that support hosting, payment processing, email delivery, security, and customer support, and when needed to comply with law, enforce our terms, or protect users, the platform, or the public.
We keep information for as long as reasonably needed for service operations, security, billing, support, legal compliance, dispute resolution, and recordkeeping. Retention periods may vary by data type and business need.
Users can update profile details through Profile Hub, change passwords through the account security flow, change email addresses through the verification flow, and request account data exports from the Data Request page. If you need account deletion or another privacy-related request, contact support and we will review the request in light of applicable law and operational requirements.
Trace Ticker is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and respond.
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the effective date shown on the page.
For privacy questions, support requests, or information requests related to this policy, contact support@traceticker.com.